Sense of Urgency
It all starts with a sense of urgency. Getting things done right now means customers are being taken care of right away. While complacency plagues many businesses today, Rapid Packaging embraces the strategy that speed is the differentiator. The world is getting faster and faster so we are continually creating faster and faster processes from our vendors to our warehouse, and service to our customers.
“85% of customers are going to stay with you if they don’t have any problems; 93% of customers will stay with you if they do have a problem and it’s handled properly.”
When you don’t find speed, customers realize quickly how setbacks can delay their entire production process. Much of our success comes from dealing with issues as quickly as possible. Whether you require high-volume, rush service, or attention to an urgent matter, our customer response time and is prompt and resolute. Customers realize how quickly we can resolve their demands to get them what they need and back on track.