Sense of Urgency

Getting things done right now means the customer is being taken care of right now.

Our Secret Sauce

Treat people the way we want to be treated.

Relationships

We’re all in this thing together and we've got each other’s back.

“It’s Rapid Packaging, not Whenever-We-Get-Around-to-it Packaging.”

– Billy Soule, Account Manager since 1989

Sense of Urgency

It all starts with a sense of urgency. Getting things done right now means customers are being taken care of right away. While complacency plagues many businesses today, Rapid Packaging embraces the strategy that speed is the differentiator. The world is getting faster and faster so we are continually creating faster and faster processes from our vendors to our warehouse, and service to our customers.

“85% of customers are going to stay with you if they don’t have any problems; 93% of customers will stay with you if they do have a problem and it’s handled properly.”

When you don’t find speed, customers realize quickly how setbacks can delay their entire production process. Much of our success comes from dealing with issues as quickly as possible. Whether you require high-volume, rush service, or attention to an urgent matter, our customer response time and is prompt and resolute. Customers realize how quickly we can resolve their demands to get them what they need and back on track.

“I believe that treating our customers with respect, both professionally and personally, communicates that we appreciate their business and, most of all, that we value them.”

– Cassandra Payne, Customer Service Rep Since 2013

Our Secret Sauce

Rapid Packaging provides customers with end-of-line packaging materials and the equipment to automate their process and improve efficiency, but it’s the people inside and outside our business that are the key to our success. We strive to be the company people want to work for and do business with. By building a positive company culture, our team knows they’re making a difference and our customers can feel it from the moment of first contact.

Treat people the way we want to be treated. People may not remember exactly what you did, or what you said, but they will always remember how you made them feel. We create an environment where people can thrive so we attract the right talent to take our company to the next level. From staff to managers to owners, we’re all in this thing together and we know we have each other’s back.

“As a first point of contact for our customers, it is important for us to build trust and treat each of our contacts with respect so that we become their supplier of choice. In doing so, we establish a strong, long- lasting relationship and gain the customer’s confidence.”

– Karrie Carroll, Customer Service Rep Since 2013

Relationships

Rapid Packaging’s success has to do with alignment of people – not only to customer and vendors, but employees. If we want our team members to treat our customers really well, we have to make sure we treat all our team members really well. Long-term success can only come from having long-term commitments to our business and to the people who are making it happen.

We want our employees to be involved and help them grow within the organization. We develop our relationships with our team so they can go out and have great relationships with our customers. Long-term relationships mean you know each other better, you know how to help each other better, and they know their company cares about them and their involvement to our success.

Right Packaging, Right Now!

We are a team of people who are dedicated to making your job easier by creating a seamless process to provide integrated packaging solutions and world class products faster than anyone else you partner with. Everyone says ‘it’s people who make the difference,’ but people inside and outside our business know that is the key to our success. We treat people the way we want to be treated – with integrity, respect, and a sense of urgency – so that we can be a seamless part of your procurement process. We offer a large and diverse product line with outstanding customer service so there’s nowhere else you would want to go. We will continue to create an even better experience and organization for people to work for and do business with.